Service level policy
How service questions, maintenance, and incidents are handled. No numeric availability target is published here.
MHM Hosting does not publish an uptime percentage on this page. If a particular order includes a service target, that target is written on the order. Nothing on the marketing site adds a target that the order does not contain.
Planned maintenance is posted on the status page before the window, naming the components affected. Unplanned incidents are posted with updates until they are resolved. The status page does not backfill a history that was not recorded.
Service credits, if any, are calculated from the target on the order and the incident record. They are not implied by this policy alone.